1. Returns Conditions
2. Items to Return
3. Contact Information
4. Confirmation
WANT TO RETURN AN ITEM? Returning an item is easy
Just use our returns wizard!
Make sure your item is returnable
with the following checklist
Shipping Box

Within 7 days after delivery

Shipping Box

Original packaging
(If not faulty)

Shipping Box

Original Condition
(If not faulty)

If you have any queries regarding the RMA process please contact [email protected]

Step 1

Fill in the online form provided. Allow 1-2 business days for approval.

Step 2

Within 14 days of approval, pack the item(s) in the original packaging (if new/unopen)

Step 3

Post the item to us via your preferred shipment method

Step 4

You will be notified when your item has been assessed. Further instructions will be provided by email.

Please be aware that, if accepted; items returned for credit may incur a restocking fee up to 15% of the original purchase price. New, unopened items may be returned for a full refund up to 7 days after purchase. See our warranty terms and conditions.

Error: Invalid items, or lack of items added
I can't provide a Serial or MAC
Validate Mac / Serial
Your product is in warranty, please select a reason for return from the dropdown below:
WARNING: Warranty expired - The RMA request may be declined.
New Procedure

Defective Ubiquiti Hardware

All Ubiquiti Networks hardware warranty-related claims and replacement of malfunctioning devices must first be processed via the Ubiquiti Networks RMA Center.

Please submit the details here:


The Go Wireless NZ Team will take care of the rest.

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By clicking submit you confirm you want to RMA your equipment and agree to our Terms & Conditions